Complete claim files are assessed within 5 business days
We paid over 44,000 claims in 2017
Paid out $73.4 million in claims in 2017
We are recognized in our field for our ability to manage our partners’ and their clients’ inquiries with timeliness and accuracy. Our high service standards are continually met by our Client Services and Claims Customer Service teams.
Our team of adjudicators are trained and experienced in all medical and non-medical coverages across all product lines and are responsible for examining all claims arising from one incident. This provides continuity in claims and allows us to operate with maximum efficiency. All policy, claims and customer service actions and activities are recorded in our claims system, which allows for a centralized database from which policy and claim histories, statistics and reports can be drawn.
We maintain an internal service standard of 5 days for examining clients’ claims.