{"id":13305,"date":"2017-04-10T10:41:27","date_gmt":"2017-04-10T14:41:27","guid":{"rendered":"https:\/\/gowithtips.com\/ica-principles\/"},"modified":"2018-10-04T12:12:58","modified_gmt":"2018-10-04T16:12:58","slug":"principes-de-ica","status":"publish","type":"page","link":"https:\/\/gowithtips.com\/fr\/reclamations\/principes-de-ica\/","title":{"rendered":"ICA Principles"},"content":{"rendered":"[spb_row element_name=\u00a0\u00bbRow\u00a0\u00bb wrap_type=\u00a0\u00bbcontent-width\u00a0\u00bb parallax_image_height=\u00a0\u00bbcontent-height\u00a0\u00bb parallax_image_movement=\u00a0\u00bbfixed\u00a0\u00bb parallax_image_speed=\u00a0\u00bb0.5&Prime; bg_video_loop=\u00a0\u00bbyes\u00a0\u00bb parallax_video_height=\u00a0\u00bbwindow-height\u00a0\u00bb parallax_video_overlay=\u00a0\u00bbnone\u00a0\u00bb row_overlay_opacity=\u00a0\u00bb0&Prime; row_col_pos=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb1\/1&Prime; el_position=\u00a0\u00bbfirst last\u00a0\u00bb] [spb_text_block animation=\u00a0\u00bbnone\u00a0\u00bb animation_delay=\u00a0\u00bb0&Prime; simplified_controls=\u00a0\u00bbyes\u00a0\u00bb custom_css_percentage=\u00a0\u00bbno\u00a0\u00bb padding_vertical=\u00a0\u00bb0&Prime; padding_horizontal=\u00a0\u00bb0&Prime; margin_vertical=\u00a0\u00bb0&Prime; custom_css=\u00a0\u00bbmargin-top: 0px;margin-bottom: 0px;\u00a0\u00bb border_size=\u00a0\u00bb0&Prime; border_styling_global=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb1\/1&Prime; el_position=\u00a0\u00bbfirst last\u00a0\u00bb]\n<h2>\u00c9nonc\u00e9 de\u00a0principes de l&rsquo;ICA<\/h2>\n[\/spb_text_block] [spb_text_block animation=\u00a0\u00bbnone\u00a0\u00bb animation_delay=\u00a0\u00bb0&Prime; simplified_controls=\u00a0\u00bbyes\u00a0\u00bb custom_css_percentage=\u00a0\u00bbno\u00a0\u00bb padding_vertical=\u00a0\u00bb0&Prime; padding_horizontal=\u00a0\u00bb0&Prime; margin_vertical=\u00a0\u00bb0&Prime; custom_css=\u00a0\u00bbmargin-top: 0px;margin-bottom: 0px;\u00a0\u00bb border_size=\u00a0\u00bb0&Prime; border_styling_global=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb1\/1&Prime; el_position=\u00a0\u00bbfirst last\u00a0\u00bb]\n<p>En tant que\u00a0membres de\u00a0l&rsquo;International Claim Association (ICA), nous acceptons de respecter l&rsquo;\u00c9nonc\u00e9 de principes.\u00a0 Reconnaissant la\u00a0n\u00e9cessit\u00e9 pour de maintenir la confiance du public dans le secteur de l&rsquo;assurance, l&rsquo;ICA r\u00e9affirme les principes suivants :<\/p>\n<ul style=\"margin-left: 1em; list-style-position: outside;\">\n<li>Tout individu qui a, ou qui cro\u00eet avoir, une r\u00e9clamation, a le droit d&rsquo;\u00eatre trait\u00e9\u00a0de fa\u00e7on\u00a0courtoise, \u00e9quitable et juste; et de recevoir dans un d\u00e9lai raisonnable un accus\u00e9 de r\u00e9ception de toute communication relevant de sa demande.<\/li>\n<li>Tout r\u00e9clamant a droit \u00e0 une enqu\u00eate rapide de tous les faits, \u00e0 une \u00e9valuation objective et \u00e0 un r\u00e8glement juste et \u00e9quitable de sa r\u00e9clamation aussit\u00f4t que la responsabilit\u00e9 devient raisonnablement claire.<\/li>\n<li>Les r\u00e9clamants doivent \u00eatre trait\u00e9s sur un pied d&rsquo;\u00e9galit\u00e9 et sans consid\u00e9ration autre que celles qui sont dict\u00e9s par les dispositions de leur contrat.<\/li>\n<li>Le r\u00e9clamant ne devrait pas \u00eatre dans la n\u00e9cessit\u00e9 d&rsquo;intenter une poursuite pour recouvrer les\u00a0montants dus, et le d\u00e9faut de r\u00e8gler une r\u00e9clamation en vertu d&rsquo;une\u00a0police ou une partie d&rsquo;une police ne devrait pas servir \u00e0 influencer le r\u00e8glement d&rsquo;une autre police ou d&rsquo;une partie de police.<\/li>\n<li>En reconnaissant l&rsquo;obligation de payer rapidement\u00a0toute r\u00e9clamation juste, il existe\u00a0une obligation \u00e9gale \u00e0 protger le public qui\u00a0ach\u00e8te de l&rsquo;assurance\u00a0contre l&rsquo;augmentation des co\u00fbts en raison\u00a0de r\u00e9clamations frauduleuses ou sans m\u00e9rite.<\/li>\n<li>Des proc\u00e9dures et pratiques doivent \u00eatre \u00e9tablies pour pr\u00e9venir la fausse repr\u00e9sentation des faits pertinents ou dispositions de la police, afin d&rsquo;\u00e9viter un avantage injuste en raison d&rsquo;une connaissance sup\u00e9rieure,\u00a0et pour maintenir les dossiers de r\u00e9clamation d&rsquo;assurance exacts comme \u00e9tant\u00a0privil\u00e9gies et confidentiels.<\/li>\n<li>Des normes raisonnables doivent \u00eatre\u00a0adopt\u00e9s et mises en \u0153uvre afin de fournir un\u00a0personnel,\u00a0des syst\u00e8mes et des\u00a0proc\u00e9dures ad\u00e9quats pour traiter\u00a0efficacement les r\u00e9clamations.\u00a0 Ces normes viseront \u00e0 eliminer les retards ou les\u00a0exigences inutiles,\u00a0les demandes\u00a0techniques trop exigeantes et\u00a0les \u00e9valuations ou examens excessifs.\u00a0 Nous encouragerons le personnel des r\u00e9clamations \u00e0 parfaire ses\u00a0connaissances, son expertise et son professionnalisme dans le domaine de la gestion des r\u00e9clamations.<\/li>\n<\/ul>\n[\/spb_text_block] [\/spb_row]\n","protected":false},"excerpt":{"rendered":"<p>[spb_row element_name=\u00a0\u00bbRow\u00a0\u00bb wrap_type=\u00a0\u00bbcontent-width\u00a0\u00bb parallax_image_height=\u00a0\u00bbcontent-height\u00a0\u00bb parallax_image_movement=\u00a0\u00bbfixed\u00a0\u00bb parallax_image_speed=\u00a0\u00bb0.5&Prime; bg_video_loop=\u00a0\u00bbyes\u00a0\u00bb parallax_video_height=\u00a0\u00bbwindow-height\u00a0\u00bb parallax_video_overlay=\u00a0\u00bbnone\u00a0\u00bb row_overlay_opacity=\u00a0\u00bb0&Prime; row_col_pos=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb1\/1&Prime; el_position=\u00a0\u00bbfirst last\u00a0\u00bb] [spb_text_block animation=\u00a0\u00bbnone\u00a0\u00bb animation_delay=\u00a0\u00bb0&Prime; simplified_controls=\u00a0\u00bbyes\u00a0\u00bb custom_css_percentage=\u00a0\u00bbno\u00a0\u00bb padding_vertical=\u00a0\u00bb0&Prime; padding_horizontal=\u00a0\u00bb0&Prime; margin_vertical=\u00a0\u00bb0&Prime; custom_css=\u00a0\u00bbmargin-top: 0px;margin-bottom: 0px;\u00a0\u00bb border_size=\u00a0\u00bb0&Prime; border_styling_global=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb1\/1&Prime; el_position=\u00a0\u00bbfirst last\u00a0\u00bb] \u00c9nonc\u00e9 de\u00a0principes de l&rsquo;ICA [\/spb_text_block] [spb_text_block animation=\u00a0\u00bbnone\u00a0\u00bb animation_delay=\u00a0\u00bb0&Prime; simplified_controls=\u00a0\u00bbyes\u00a0\u00bb custom_css_percentage=\u00a0\u00bbno\u00a0\u00bb padding_vertical=\u00a0\u00bb0&Prime; padding_horizontal=\u00a0\u00bb0&Prime; margin_vertical=\u00a0\u00bb0&Prime; custom_css=\u00a0\u00bbmargin-top: 0px;margin-bottom: 0px;\u00a0\u00bb border_size=\u00a0\u00bb0&Prime; border_styling_global=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb1\/1&Prime; el_position=\u00a0\u00bbfirst last\u00a0\u00bb] En tant que\u00a0membres de\u00a0l&rsquo;International Claim Association (ICA), nous acceptons [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":13345,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-13305","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/gowithtips.com\/fr\/wp-json\/wp\/v2\/pages\/13305","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gowithtips.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gowithtips.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gowithtips.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gowithtips.com\/fr\/wp-json\/wp\/v2\/comments?post=13305"}],"version-history":[{"count":5,"href":"https:\/\/gowithtips.com\/fr\/wp-json\/wp\/v2\/pages\/13305\/revisions"}],"predecessor-version":[{"id":13811,"href":"https:\/\/gowithtips.com\/fr\/wp-json\/wp\/v2\/pages\/13305\/revisions\/13811"}],"up":[{"embeddable":true,"href":"https:\/\/gowithtips.com\/fr\/wp-json\/wp\/v2\/pages\/13345"}],"wp:attachment":[{"href":"https:\/\/gowithtips.com\/fr\/wp-json\/wp\/v2\/media?parent=13305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}